Frequently Asked Questions About Our Legal Terms
You agree to our account terms, which cover gameplay rules, deposit and withdrawal procedures, account closure, dispute handling and our rights to update terms with notice. The agreement also references our privacy policy and payment-provider terms for DANA, OVO, GoPay and QRIS.
Payment details are encrypted and stored on secure servers. When you deposit via DANA, OVO, GoPay or QRIS, the payment processor handles the transaction; we see only confirmation, not your full payment credentials. Your account balance is tied to your verified identity.
Yes. Request a data export from Account Settings > Legal & Privacy or email our privacy team. We compile your account history, transactions and profile information into a file and send it within 5 business days, where local law permits.
Your account enters a closed state; login is disabled and your balance is held for 30 days in case of withdrawal requests. After 30 days, unclaimed funds are processed according to our terms. Account data is retained per local law, then deleted after the retention period.
We retain account records for the period required by Indonesian financial regulations, typically three years from closure. After that, personal data is securely deleted unless you have a pending withdrawal or dispute that requires longer retention.
Your access to the lobby depends on local law in your region. We operate with regional restrictions; if you move or travel, your account may be temporarily limited until you verify your location. Contact support for clarification on your specific region.
Contact our live chat or email support immediately with details of the suspicious activity. We will freeze your account, review the transaction history and guide you through verification to restore access. Report fraud within 24 hours for faster investigation.
